This blog – taken from our free Vital Statistics for B2B Marketers booklet – has the latest B2B buyer research rounded up into one convenient summary.
We’ve unearthed five shockers including:
So dive in, fellow fact-lovers, because nothing wins a B2B marketing argument like a killer statistic.
So what’s with all the distrust and dissatisfaction? It seems like some brands have been rubbing buyers the wrong way with too much sales flannel, too many over-inflated claims, and decidedly unhelpful reps.
This is a real shame for all the brands that are doing great work but, whether or not you’ve contributed to the trust breakdown, we’re all affected by it. So what can you do to regain trust?
1. Let people try before they buy
Nothing beats a product demo – it’s the top resource for buyers researching a product, according to the 2018 B2B Buying Disconnect Report.
2. Banish jargon
No one trusts it, everyone hates it, and it’s one of the quickest ways to lose a buyer’s interest. Or lose anyone’s interest.
3. Be open about your shortcomings
All products have flaws, so be upfront about yours. That kind of honesty will keep you on a buyer’s radar.
4. Avoid the honesty-perception gap
85% of vendors claim they’re honest about product suitability – but just 37% of buyers agree. Don’t push a sale if your product’s not right.
5. Promote user reviews
Buyers will read them anyway, so boost your credibility by showing you’ve nothing to hide.
6. Create marketing that stacks up
Buyers will cross-reference your claims so makes sure they stand up to scrutiny.
7. Ask customers to be advocates
Customer reviews hold the most sway with 64% of buyers – but only a quarter of customers are asked for a referral.
8. Harness the halo effect
Influencers and analysts hold sway over 64% of buyers, so partner with them for third-party respectability.
These are the researchers, the evaluators, the recommenders, and they have the ear of the execs and 77% of them are millennials. If you’re only targeting the C-Suite, you’re missing a trick.
Ask yourself: are you doing enough to engage these major players? Is your brand, content and salesforce speaking to them too? Because if you’re not, and you’re on their radar, chances are it’s costing you a lot of business.
How do you tune in to these C-Suite gatekeepers?
Okay, so this one is no big surprise to any successful brand out there, but the stats are so compelling it’s worth reinforcing:
Truth is, get the customer experience spot on and a buyer will be one of your biggest advocates.
But remember, buyers expect this great experience to start the moment they sign on the dotted line. Unfortunately, some brands don’t hit the ground running and friction can build, straight from the off.
No warm welcome.
No on-boarding process.
No clarity on what happens next.
And when the actual experience doesn’t match the one they were sold, buyers can feel taken for a ride. Something they won’t forget the next time they’re drawing up a shortlist.
Sales execs might not want to hear this, but 68% of B2B buyers would rather get information online than interact with them.
Given those stats, you might assume the role of the sales rep is dead. No more. Ceased to be. B2B’s dead parrot. But not yet…because 76% of buyers still find it helpful speaking to Sales.
Because when it comes to the more complex, higher-risk purchases, buyers want help cutting through the noise – 49% are overwhelmed with the amount of content out there, while 74% feel it’s not personalised enough. Those brands that do help are handsomely rewarded:
Turns out we’re not seeing the death of the salesman after all – we’re seeing the rebirth.
Which may come as a surprise, given they’ve everything they need to research a product – from user reviews to comparison tools to check how one product stacks up against another.
But as we always say at Earnest, business people are still people. They just happen to be at work. Very few buyers evaluate all the options and make an objective decision. Why?
Time pressure for starters – when they’re against the clock, sweating on making the right call, chances are they’ll take decision-making shortcuts.
But an oft-overlooked factor is what the buyer stands to gain (or lose) from the purchase personally – they’re almost 50% more likely to buy when there’s something in it for them. Not in a nice-little-backhander kind of way, but things like getting some kudos for a wise investment.
And that’s not all – buyers are eight times more likely to pay a premium for comparable products and services when personal value is present.
So, take the time to get under your buyers’ skin – it pays to know what matters to them.
1. Understand their goals
A buyer’s explicit goals are those your competitors probably go on about. Implicit goals are the stuff that motivates buyers personally (whether they realise it or not). Understand both: marketing’s about winning hearts and minds.
2. Know their starting point
Work out whether your offering is about enjoying a gain or avoiding loss. And remember, a proposition with a scaremongering message at its heart can easily backfire.
3. Remember buyers are different
So their motivations are different too. Identify which personas they fit, then tailor your story to meet the right implicit and explicit goals.
We really hope you found this blog helpful. Feel free to drop these stats into your own presentations and content. If you want to keep this somewhere safe until then, just download the booklet.
For more bite-size statistics to chew on, search Earnest vital stats.
And remember to share your own Vital Statistics on Twitter: #B2BVitalStats.